We're a customer-first company, and we want you to love your piece. Sometimes things happen, so if there's ever anything wrong with your order, get in touch at info@aircraftvibes.com and we'll do our best to make it right.
Ready-made pieces You can return a ready-made piece within 14 days of delivery, as long as it's unused, undamaged and in its original packaging. Return shipping and any related customs or handling fees are covered by you. Once we receive the piece back in its original condition, we'll refund what you paid (minus the original express shipping fee, if you chose it, and any customs or handling charges).
Custom pieces Because custom pieces are made specifically for you, they can't be returned once production has started. If you change your mind within the first 24 hours of ordering, we'll refund you in full. After 24 hours, we can refund 70% of your order as a goodwill gesture. Before any refund, we'll always try to find a solution first - our goal is for you to end up with a piece you're genuinely happy with.
Damaged or defective items If your piece arrives damaged, please contact us with a photo - there's no need to send anything back. For minor damage, like a slight bend that can be gently corrected by hand, we'll guide you through it. For anything more significant, we'll produce and ship a replacement at no cost to you, including any customs and handling, so you won't pay a thing the second time around.
Warranty Every neon piece comes with a 2-year warranty. If something stops working, just get in touch - depending on the issue, we'll send a replacement part or a whole new piece, and you won't need to send anything back to us.
Late orders If your order is running behind the timeframe we gave you, please reach out - we'll look into it right away and get it made and shipped as fast as we can.
How refunds are issued Refunds are issued to your original payment method. Please contact us before returning anything, so we can guide you through the process.
Really fabulous laser cut representation of a Waco UPF-7! Even more so as I co own the real thing, originally built in 1941 and based in UK since 2002. The only original this side of the pond. For more photos, Google and picture check G-UPFS. Thank you!
The product is good. I’m concerned about the duty that fed ex is trying to collect from me. I thought the company priding the product paid that when shipping…but here I am with a foreign duty charge that I’m not going to pay because it wasn’t included in the original price or contract.
Always skeptical of Facebook ads.
The order tooka bit longer than expected but worth it.
Nice workmanship.
I had to paint it because the walls are black but now it matches my real gyrocopter
Looks just like the photo I provided and they were able to add US Air Force and the star on the fuselage. I like how the supporting pins lift it off the wall. When the light hits it the shadows make the plane look three dimensional. Dad loves it. Said it looks very impressive!
I love it. It was a little smaller than expected. It was bent and damaged somewhat in transit but I managed to straighten it out. You can plan on duty fees being added as well.
Love it, i started as an aircraft mechanic apprentice on the Norwegian rescue helicopters (Sea King), and love the look at helicopter, only downside is that i thought it was white when the light was off, but its the rubber thats pink.
Love also that you can choose between diffrent modes of the pulsing lights 🤠🤓
To bad you cant get it in RBG 😅 but still love my pink helicopter in my «to becomming man cave» 🤠
